Consumer Cellular is a mobile phone company that offers low-cost and no-contract services. This low-priced service is not well received by the general public. The company is not rated highly in terms of overall consumer satisfaction. However it does score reasonably well in terms quality, customer service and value for money. Unresponsive customer service, poor technical support, and poor customer service are some of the complaints that consumers have made.
Consumer Cellular: Review
Consumer Cellular uses AT&T/T-Mobile networks to provide service. This makes it possible for you to receive many of these benefits without signing a contract. Consumer Cellular customers tend to rate the company as providing excellent customer service. Some customers have voiced their dissatisfaction at the length of the hold times when calling the company.
Plans Available
Consumer Cellular offers a range of plans. You can choose from unlimited data and talk, or one with limits. The best plans give you unlimited data and allow you to share your data allowance with multiple lines. However, there are some things to keep in mind before signing up.
Customer service
Consumer Cellular is an American virtual network operator for postpaid mobile phones. John Marick and Greg Pryor started the company in October 1995. The company offers cellphones, no contract cell phone plans and other accessories. It focuses on older users.
Prices
The Price of Consumer Cellular was calculated based on the May 2022 average price of a single line entry-level plan with the major U.S. cell carriers. This price includes a +5% discount on the monthly talk, text and data plan. It includes the cost of a telephone, taxes, and fees. Consumer Cellular also requires approval for credit. It is not available in all regions and has limited stock. Consumer Cellular offers an additional 30-day money-back promise.
AARP discount
AARP members receive special discounts through Consumer Cellular. These members can receive a 5% discount when they sign up for monthly services. Refer a friend and you can receive a $10 discount on your monthly service. Consumer Cellular offers a 30-day money back guarantee. However, the guarantee period for members of AARP is extended to 45-days.
Compatible phones
Low-cost cellular phones for consumers are also available. The company will accept both carrier-locked and unlocked phones. Visit the company website to check if you phone is eligible. To determine if your phone is compatible, you will need to find the device identification number (or IMEI) to verify. If your phone proves compatible, you can buy the SIM kits for it and activate it so it can connect to the company’s network.