United Airlines is a three-star airline with service to hundreds of domestic and international destinations. They have comfortable flights, but there are many complaints from passengers. You can find out about problems and have them resolved quickly.
United Airlines: The Problems
United's customer support can be a difficult thing to deal with. Whether the issue is a flight delay, lost baggage or something else, many people have complained of how they were treated over the phone and on-line. While the company offers a website, they also have an app. However, most complaints still come in via phone.
Customers are frequently confused by the amount of legroom they can expect during long flights in Economy Class. The majority of seats have 17 inches of space and a 31 inch pitch, which can be too small for most travelers to be comfortable.
It's important that you check the seat dimensions and pitch when booking your tickets. It's important to check that the seat you choose is comfortable, especially if traveling with children.
United's personal device entertainment is a great feature on their flights. However, you need to have your smartphone or tablet with you in order to use it. The choice of movies and shows is updated monthly but there is always enough to keep you occupied on your flight.
Depending on the plane, you may also find seat-back video entertainment systems. These are similar to First Class. This feature could be very useful, especially if your travel party includes children or elderly people.
Other cons include the fact that checked bags aren't included in Economy class, and the weight limit for each bag is only 50 pounds. If you are carrying items such as medications or heavy clothing, this can be a problem.
The food and beverages at United have also been criticized by reviewers. There are a lot of options on the menu, but not all of them are up to par. In-flight drinks can also be very expensive.
MileagePlus is a loyalty program that rewards frequent flyers. These can be used to pay for things, such as a checked bag or a business or first class upgrade.
Many airports offer the United Club Lounge to those with lots of miles. This is a great lounge for relaxing before your flight.
United has a live-chat option on its website where you are able to talk with an agent in real-time about any issues you may be having. This is useful for those who don't want to talk on the phone, or who don't speak English well. They can answer questions via email or provide assistance.